Real Time Analyst – WFM
Experience Needed: More than 2 years
Job Type: Full Time
Job Requirements
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• 2+ years of WFM experience in a multi-channel call center
• Excellent business analysis, communication and documentation skills
• Extremely proficient in contact center specific Workforce Management concepts and tools, specifically IEX Workforce Management Solution and Avaya CMS
• Advanced knowledge of PCs and related software such as Excel and Word
• Ability to deliver results in a fast paced and dynamic environment
• Ability to present a professional image and demeanor to internal and external customers
• Ability to communicate effectively both orally and in writing with internal and external customers
• In-depth familiarity with contact center operations is essential
• Experience with workforce management tools (e.g. Blue Pumpkin, Verint, Aspect, IEX) environment
───── How to Apply:
► Send an email with your name and phone number or CV to: Connectionsrhr@gmail.com
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